IATA grants Hong Kong Aviation Ground Services Limited (HAGSL) the ISAGO Registration

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Press Release, Newsroom

IATA grants Hong Kong Aviation Ground Services Limited (HAGSL) the ISAGO Registration

The International Air Transport Association (IATA) awarded Hong Kong Aviation Ground Services Limited Company the IATA Safety Audit for Ground Operations (ISAGO) Registration, following the successful completion of a comprehensive audit of ground-handling operations at Hong Kong International Airport (HKG).

ISAGO is an audit program for ground-handling companies serving airlines at airports.

ISAGO registration is IATA program that is modeled after the IATA Operational Safety Audit (IOSA), which assesses Ground service provider operational management and control systems. 

ISAGO is built around a set of harmonized internationally recognized standards and accepted system for assessing the operational management and control systems of the Ground Service Provider.

IATA's decision to award HAGSL Hong Kong Aviation Ground Services Limited registration came after a comprehensive audit carried out by an IATA-licensed ISAGO audit team

During the combined headquarters and station audit, licensed auditors from the LOT Polish Airlines carried out the ground operations audit at the Hong Kong International Airport (HKG), following almost 400 standards and recommended practices. The audit involved headquarters andstation Organization Management system (ORM) and Passenger and Baggage handling (PAB).

ISAGO offers benefits to airlines, ground handlers, regulatory as well as airport authorities. Among them, safer ground operations, fewer accidents and injuries, elimination of redundant audits, reduced costs, less damage and fewer audits, uniform audit process and harmonized standards, improved safety oversight, harmonized auditor training and qualifications, improved quality standards, enhanced understanding of high-risk areas within ground operations.


Hong Kong Aviation Ground Services Limited (HAGSL) was established in June 2011 a wholly-owned subsidiary of Hong Kong Airlines Limited providing Ground Handling Services at the Hong Kong International Airport. 

Hong Kong Aviation Ground Services Limited (HAGSL) granted Passenger Handling Services Permit (Self-handling) in March 2012 and granted the Third Parties Passenger (Terminal) Handling License in April 2014from Airport Authority of Hong Kong.

To become the most outstanding Ground Handling Company in aviation industry in terms of service excellence, safe and secure operations, and profitability after taking consideration of interests of customers, employees, shareholders and other stakeholders are the vision statement of HAGSL.

Our mission is embrace customers’ journey with memorable, efficient, reliable, innovative, and considerate ground handling services. 

For information about HAGSL, please visit http://www.hagsl.com