职位空缺

职位空缺

on 星期四, 01 九月 2016.

为了应对我们的扩张,我们目前正在招聘高水平的应征者以配合下列职位:-

Customer Services Officer – Passenger Services

HAGSL/OP/CSO/HAG

Responsibilities:
  • Assist Supervisor, Customer Services immediately once major flight disruption / creeping delay develops and submit handling reports;
  • Perform ground handling services, including check-in, boarding gate and arrival duties;
  • Attend monthly meetings with supervisor for operational briefing and review the handling procedures;
  • Meet and assist VIPs on departure and arrival;
  • Assist desk duty for telex reading and phone enquiry.
Requirements:
  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Possess 1 year relevant working experience in airport operations and customer service field;
  • No relevant experiences will also be considered;
  • Good command of spoken English and Cantonese, and Mandarin;
  • Proficiency in PC operations, e.g. MS Excel and MS Word; 
  • Willing to take shift duties;
  • Immediate available is preferred.

 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

电邮

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90278119

Customer Services Officer - Ticketing & Information Services

HAGSL/OP-TK/HAG

Responsibilities:
  • Handle flight reservation and ticketing at airport counter
  • Provide information for customer needed, such as flights schedule, airfare, ticket conditions
  • Issue flight ticket and MCO
  • Respond to customer enquiries on frequent flyer programme;
  • Handle telephone calls for flight information enquiries;
  • Handle in / out e-mail relating to airport ticketing;
  • Handle flight protection and arrange all necessary documents as per ticketing sources;
  • Handle and consolidate daily cash / credit card receipts;
  • Prepare daily/ monthly sales report and other relevant monthly reports;
  • Assist to oversee the airport operations and monitoring GHA performance. 
Requirements:
  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Minimum 1 year relevant working experience;
  • Knowledge in airline ticketing & reservation system;
  • Good command of spoken Cantonese, Mandarin and English;
  • Tactful in handling customers, problem solving and interpersonal skills;
  • Familiar in computer applications (Excel);
  • Willing to take shift duties;
  • Immediate available is preferred.

 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

电邮

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90278119

Customer Services Officer - Baggage Services

AGSL/OP-BS/HAG

Responsibilities:
  • Play a key role in service recovery against passengers' problems with their baggage; 
  • Act as an ambassador to greet and assist arrival passengers;
  • Record timing of arrival baggage in order to achieve service standard;
  • Fill up PIR form and create files in World Tracer System;
  • Assist retagging and / or dispatching baggage for the next available flight;
  • Assist passengers in reclaiming their baggage in Customs Hall;
  • Trace missing baggage thoroughly;
  • Arrange delivery of mishandled bags to passenger promptly;
  • Offer alternative solutions to settle baggage claims and render assistance to all passengers;
  • Record irregularities on the Duty Report Card and refer it to Duty Supervisor for follow-up.
Requirements:
  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Minimum 1 year experience in airport operations and baggage services field;
  • Customer-oriented with excellent communication and presentation skills;
  • Good command of spoken English and Cantonese, and Mandarin;
  • Proficiency in MS Excel, Word and Power Point;
  • Willing to take shift duties;
  • Immediate available is preferred.

 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

电邮

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90278119

Customer Services Officer - Lounge & VIP Services

HAGSL/OP-LG/HAG

Responsibilities:
  • Meet and greet Service in HX lounge;
  • Provide “greet and welcome” service to passengers at the reception counter and entrance area;
  • Collection of lounge invitation cards and registration of guests using the lounge;
  • Guide and escort passengers to the seating area if necessary;
  • Check that the food and beverages are promptly replenished to fully meet the consumption needs;
  • Attend to passenger’s enquiries including flight information;
  • Complete the access record, daily report, special promotion record and Customer Airlines Usage record;
  • Provide assistance to passengers in using the facilities of the business center like Wi-Fi, I-pad, massage chair etc;
  • Liaise with internal parties to provide well coordinate service to the guests;
  • Assist senior officer to ensure the janitors tidy up the chairs and tables and magazine racks promptly after use;
  • Set up the magazine rack with proper display of reading materials in adequate quantities;
  • Well check the quantity of F&B goods and groceries and report to senior officer.
Requirements:

  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Minimum 1 year experience in airport operations and lounge services field;
  • Customer-oriented with excellent communication and presentation skills;
  • Good command of spoken English and Cantonese, and Mandarin;
  • Proficiency in MS Excel, Word and Power Point;
  • Willing to take shift duties;
  • Immediate available is preferred

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

电邮

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Whatsapp

90278119

機場服務操作員

HAGSL/OP/ASO/HAG

職責; 
  • 提供準時及優質的輪椅服務;
  • 接送旅客前往指定的機場區域;
  • 負責搬運旅客的行李及值機櫃枱用品;
  • 協助行政部門處理日常事務
入職條件:
  • 中三程度或以上,具機場工作經驗者會優先考慮
  • 良好廣東話,略懂英語及普通話
  • 具一般中文,英文書寫技巧
  • 可即時上班會優先考慮
工作時間︰需24小時輪班工作

薪酬及福利 : 
  • 基本五天工作
  • 薪酬可達$13,000 (需6天工作)
  • 員工機票優惠 (包括家屬)
  • 11天有薪年假
  • 12天法定假期
  • 醫療保障
  • 牙科保健

工作地點:香港國際機場

*居住東涌或大嶼山區之應徵者優先考慮。

有意應徵者,請將個人履歷並註明要求待遇及可到職日期,電郵至 该Email地址已收到反垃圾邮件插件保护。要显示它您需要在浏览器中启用JavaScript。 或致電 9027 8119 人力資源部 - 劉小姐預約面試。

(申請人所提供的資料絕對保密,並只作招聘有關的用途。)

 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

电邮

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Whatsapp

90278119

Officer, Human Resources

HAGSL/GA-HR/O/HAG

Job Responsibilities:
  • Responsible for full spectrum of Human Resources functions including performance management, employee relations, training and other Administrative functions
  • Maintain HRIS records and filing system updated;
  • Perform clerical duties including filing, data input;
  • Ensure HR policies align with Hong Kong Labor Ordinance;
  • Analyze annual employee survey results and provide recommendations for improvement;
  • Assist in preparing HR related reports and documents;
  • Perform ad-hoc assignments and projects as required.

Requirement:
  • Degree holder in Human Resources Management or equivalent; (lower qualification but with more relevant working experience will be considered)
  • At least 2 years' relevant experience preferably in aviation industry;
  • With administrative experience, preferably with HR exposure
  • Familiar with MS Office and Chinese Word Processing, especially on Excel
  • Well-versed in Hong Kong Employment Ordinance, MPF regulations and other related legislation would be an advantage
  • Well organized and with positive attitude, willing to accept challenge
  • Immediate available is an advantage
  • Candidates with less experience will be considered as Assistant Officer, Human Resources.
Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

Leader, Resources Planning

HAGSL/GA-RP/SL/CP

Job Responsibilities:

  • Perform real time roster re-arrangement;
  • Perform D-1, D-2 and D-7 roster assignment;
  • Assist to plan and issue the monthly roster;
  • Arrange and reserve the check-in counter booking based on flight schedule and daily needs;
  • Monitor the part time roster arranging pattern;
  • Assist Resources Planning Supervisor on weekly and monthly report or any ad-hoc project;
  • Follow up the safety policy of HAGSL.
Requirement:

  • Form 5 graduate or above with at least 5 subjects passed in HKCEE/HKDSE, including English & Chinese or equivalent;
  • Possess 1 year relevant working experience in airport operations and customer service field;
  • Detail oriented, reliable, and good interpersonal skills;
  • Can be independent to work and mature;
  • Good PC knowledge such as Excel, Word;
  • Able to work under pressure;
  • Willing to take shift duties.


We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates. For interested parties, please send your full resume with availability, current and expected salary to Human Resources Manager, Hong Kong Aviation Ground Services Limited by e-mail : 该Email地址已收到反垃圾邮件插件保护。要显示它您需要在浏览器中启用JavaScript。 (with position applying for and reference number quoted in the subject). We are also welcome for sending your full name and interest position by WhatsApp at 90278119.

Please download and bring along the completed Employment Application Form after interview appointment has been made.

To understand more of our company and other vacancies, please visit our website at http://hagsl.com/index.php/en/careers

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

电邮

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90278119

Supervisor (Irregularity Control Center)

HAGSL/OP-ICC/SPVR/HAG

电邮

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Officer, Operations Administration

HAGSL/OPS-ADM/O/HAG

Responsibilities:
  • Handle delay certificate, report and statistical analysis;
  • On site checking on the facilities and maintain offices amenities & environment;
  • Handle staff issues including staff contact, annual planning, staff enquires;
  • Handle stock control and logistic issue;
  • Follow up operation procedure as assigned;
  • Assist any ad hoc tasks assigned by Operations Administration.

Requirements:
  • Diploma or above;
  • Minimum 1 year working experiences and preferable fromtourism industry;
  • Proficiency in spoken Cantonese, fair English and Mandarin;
  • Basic command of written Chinese and English;
  • Good computer literacy include Excel, PowerPoint, MS Word;
  • Good organization and time management;
  • Excellent self-management, problem solving and communication skills;
  • Able to work independent but team spirit is also required;
  • Willing to perform shift duties, including weekends and public holidays if required.

电邮

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Customer Services Duty Manager, Operations

HAGSL/OPS-CSDM/HAG

Responsibilities:
  • Monitoring daily operations and communicate with internal & external parties for any flight disruption and handling;
  • Responsible to lead and manage the frontline staffs to comply the company standards and requirement in all Operations area and ensure the required service standards are always delivered to the Customer;
  • Manage the frontline staff to handle “flow control” smoothly in all Operations area;
  • Update major flight disruption / creeping delay develops and submit handling reports;
  • Handle difficult situations on site and off site including delayed and overbooked Flights;
  • Handle real time customer complaints;
  • Monitor all frontline staffs to take safety briefing, services standard reminder and case sharing by daily;
  • Adhoc duties will be assigned by Management;
Requirement:
  • F.7 graduated or above with passes in Use of English and Chinese Language & Culture in HKASL or equivalent;
  • Possess minimum 6 years’ experience in airport operations and customer service field, preferably with at least 2 years in service leader or supervisory position;
  • Customer-oriented with excellent communication and presentation skills;
  • Good command of spoken English and Cantonese, and Mandarin;
  • Proficiency in MS Excel, Word and Power Point;
  • Able to work independently under high pressure;
  • Willing to take shift duties.

电邮

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90278119

Officer, Resources Planning

HAGSL/GA-RP/O/HAG

Responsibilities:
  • Prepare and issue 1 or 2 days before roster and assignment task
  • Perform any roster re-arrangement which accords to the superior assignment
  • Assist to plan and issue the monthly roster
  • Arrange and reserve the check-in counter booking based on flight schedule and daily needs
  • Monitor the part time roster arranging pattern
  • Assist to Resources Planning Supervisor on weekly and monthly report or any ad-hoc project

Requirements:
  • Possess 1 year relevant working experience in airport operations and customer service field.
  • Good PC knowledge such as Excel, Word
  • Detail oriented, reliable, and good interpersonal skills
  • Can be independent to work and mature
  • Shift duty is required

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

电邮

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Whatsapp

90278119

Supervisor, Resources Planning (On-Shift)

HAGSL/GA-RP/SPVR/HAG

Responsibilities:

  • Monitoring Real Time Rostering duty and 1 or 2 days before roster and assignment task;
  • Analysis and control manpower arrangement;
  • Handle Rostering report;
  • Admin work of the Resources planning Team (e.g. issue Team roster);
  • Communicate with other department about the manpower arrangement;
  • Issue and monitor Weekly / Monthly roster;
  • Counter booking arrangement;
  • Make sure the manpower arrangement is fit for company / airlines requirement;
  • Monitor the part time roster arranging pattern;
  • Assist on ad-hoc assigned by Superior.

Requirements:   

  • Completed Form 5 or above;
  • 5 years or above experience in aviation industry and preferred on roster monitoring;
  • Proficiency in spoken Cantonese, English and Mandarin;
  • Basic command of written Chinese and English;
  • Good computer literacy include Excel, MS Word;
  • Able to work under pressure and independently;
  • Detail oriented, reliable, and good interpersonal skills;
  • Shift duty is required.

 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.
Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.