Services

Baggage Handling

on Thursday, 01 September 2016. Posted in Services

We Promise with PEOPLE

Our quality baggage services are provided by a dedicated team specializing in daily baggage operation, which includes lost and found, baggage enquiry and baggage tracing. With the World Tracer System, our baggage services make sure the properties of our passengers are well taken care of and to be delivered to the destination within reasonable time.

Flight Administrative and Functional Activities

on Thursday, 01 September 2016. Posted in Services

We Serve with PEOPLE

  • Check-in (Airport, In-Town Stations and Ferry Terminal)
  • Ticketing (Ticket issuance, Reservation and Information Enquiry)

We offer professional check-in services at Hong Kong International Airport (HKIA), Ferry Terminal (FTO) and in Town Check Stations (ITCH & ITCK).

Passengers can also locate our agents at our Information Counter, Airlines Services Desk (Outbound passengers) and Transfer Desk (Inbound Passengers) for information enquires or assistance.

Hong Kong Airlines VIP Lounge Management

on Thursday, 01 September 2016. Posted in Services

Hong Kong Airlines VIP Lounge (Club Bauhinia) is one of our premium services for our prestigious passengers. Designed by renowned Hong Kong designer, Club Bauhinia incorporated comfortable, relaxing and luxurious elements to create memorable experiences for our passengers.

lounge1

Serving the theme “The Feelings of Hong Kong”, Club Bauhinia offers signature Hong Kong-style appetizers and snacks which passengers can choose according to their preferences.

lounge2

Business travellers can catch up with work with our latest computer devices, local & international telephone and fax services. Nevertheless, Club Bauhinia also offers private VIP rooms for passengers on advance reservation.

lounge3

Load control

on Thursday, 13 October 2016. Posted in Services

Passenger Handling Services

on Tuesday, 06 September 2016. Posted in Services

We Serve with PEOPLE


We have an experienced VIP team for passengers who require special assistance, including elderly, unaccompanied minors and passengers with reduced mobility (PRMs) to ensure their needs are catered. For more information, please visit our VIP Handling Services page.

Station Management and Supervision

on Thursday, 01 September 2016. Posted in Services

Representatives shall be assigned on behalf of the airlines by request.  The representative will act as a coordinator between both external and internal customers. Job duties of a representative also include coordinating all services required activities, and monitoring the effectiveness of such.

Ticketing Services

on Thursday, 01 September 2016. Posted in Services

We Care with PEOPLE

Located at Check-in, aisle K, Terminal 1. We provide experienced Ticketing Services for Airlines ticket reservation, issuance and revalidation. We also provide advisory services for latest flight information or any enquiries concerning our customer airlines.

For more information of our customer Airlines, please visit our Customer Airlines page.

VIP Handling Services

on Thursday, 13 October 2016. Posted in Services

  • Delegated Premium Team
  • Escorting passengers from check-in area to aircraft
  • Escorting passengers from aircraft to the transfer area and/or arrival hall