Careers

Careers

on Thursday, 01 September 2016.

Content of Job Vacancies

We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates. For interested parties, please send your full resume with availability, current and expected salary to Hong Kong Aviation Ground Services Limited by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. (with position applying for and reference number quoted in the subject). We also welcome interested parties to send your full name and position of interest via WhatsApp at 90278119.

Please download and bring along the completed Employment Application Form after interview appointment has been made.

To understand more of our company and other vacancies, please visit our website at www.hagsl.com.

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

Customer Services Officer – Passenger Services

HAGSL/OP/CSO/HAG

Responsibilities:
  • Assist Supervisor, Customer Services immediately once major flight disruption / creeping delay develops and submit handling reports;
  • Perform ground handling services, including check-in, boarding gate and arrival duties;
  • Attend monthly meetings with supervisor for operational briefing and review the handling procedures;
  • Meet and assist VIPs on departure and arrival;
  • Assist desk duty for telex reading and phone enquiry.
Requirements:
  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Possess 1 year relevant working experience in airport operations and customer service field;
  • No relevant experiences will also be considered;
  • Good command of spoken English and Cantonese, and Mandarin;
  • Proficiency in PC operations, e.g. MS Excel and MS Word; 
  • Willing to take shift duties;
  • Immediate available is preferred.

 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Customer Services Supervisor – Passenger Services

HAGSL/OP/SVPR/HAG

Responsibilities:
  • Supervise airport Landside and Airside passenger services functions
  • Update Customer Services Duty Manager immediately once major flight disruption / creeping delay and submits handling reports
  • Handle situations on site and off site including delayed and overbooked flights
  • Handle real time customer complaints
  • Execute administrative projects as assigned by Customer Services Duty Manager
  • Meet and assist VIPs on departure and arrival as and when necessary

Requirements:
  • Minimum of Grade E in 5 HKCEE subjects (including Level 2 or above in English & Chinese language) or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent
  • Possess minimum 5 years' experience in airport operations and customer service field with at least 2 years preferably at a service leader or supervisory position
  • Able to work independently under high pressure
  • Customer-oriented with excellent communication and presentation skills;
  • Good command of spoken English, Cantonese and Mandarin;
  • Proficient in MS Excel, Word and Power Point;
  • Willing to take shift duties.

With less experience will be considered as Customer Services Leader – Passenger Services.

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Customer Services Officer - Ticketing & Information Services

HAGSL/OP-TK/HAG

Responsibilities:
  • Handle flight reservation and ticketing at airport counter
  • Provide information for customer needed, such as flights schedule, airfare, ticket conditions
  • Issue flight ticket and MCO
  • Respond to customer enquiries on frequent flyer programme;
  • Handle telephone calls for flight information enquiries;
  • Handle in / out e-mail relating to airport ticketing;
  • Handle flight protection and arrange all necessary documents as per ticketing sources;
  • Handle and consolidate daily cash / credit card receipts;
  • Prepare daily/ monthly sales report and other relevant monthly reports;
  • Assist to oversee the airport operations and monitoring GHA performance. 
Requirements:
  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Minimum 1 year relevant working experience;
  • Knowledge in airline ticketing & reservation system;
  • Good command of spoken Cantonese, Mandarin and English;
  • Tactful in handling customers, problem solving and interpersonal skills;
  • Familiar in computer applications (Excel);
  • Willing to take shift duties;
  • Immediate available is preferred.

 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Supervisor – Ticketing & Information Services

HAGSL/OP-TK/SVPR/HAG

Job Responsibilities: 
  • Monitor & Handle flight reservation and ticketing at airport counter
  • Provide information for customer needed, such as flights schedule, airfare, ticket conditions
  • Prepare weekly & monthly report for management
  • Respond to customer enquiries on frequent flyer programme
  • Handle telephone calls for flight information enquiries
  • Handle in / out e-mail relating to airport ticketing
  • Handle flight protection and arrange all necessary documents as per ticketing sources
  • Follow up the company safety policy
Requirement: 
  • Minimum of Grade E in 5 HKCEE subjects (including Level 2 or above in English & Chinese language) or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent
  • Possess minimum 4 years’ experience in airport operations and customer service field, preferably with at least 2 years in leadership skill position
  • Knowledge in airline ticketing & reservation system
  • Good telephone manner and passenger handling skills
  • Good command of spoken English and Cantonese, and Mandarin
  • Proficiency in MS Excel, Word and Power Point
  • Willing to work on shift & overtime
  • Able to work under pressure


With less experience will be considered as Customer Services Leader – Ticketing & Information Services.

 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Customer Services Officer - Baggage Services

AGSL/OP-BS/HAG

Responsibilities:
  • Play a key role in service recovery against passengers' problems with their baggage; 
  • Act as an ambassador to greet and assist arrival passengers;
  • Record timing of arrival baggage in order to achieve service standard;
  • Fill up PIR form and create files in World Tracer System;
  • Assist retagging and / or dispatching baggage for the next available flight;
  • Assist passengers in reclaiming their baggage in Customs Hall;
  • Trace missing baggage thoroughly;
  • Arrange delivery of mishandled bags to passenger promptly;
  • Offer alternative solutions to settle baggage claims and render assistance to all passengers;
  • Record irregularities on the Duty Report Card and refer it to Duty Supervisor for follow-up.
Requirements:
  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Minimum 1 year experience in airport operations and baggage services field;
  • Customer-oriented with excellent communication and presentation skills;
  • Good command of spoken English and Cantonese, and Mandarin;
  • Proficiency in MS Excel, Word and Power Point;
  • Willing to take shift duties;
  • Immediate available is preferred.

 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Customer Services Officer - Lounge & VIP Services

HAGSL/OP-LG/HAG

Responsibilities:
  • Meet and greet Service in HX lounge;
  • Provide “greet and welcome” service to passengers at the reception counter and entrance area;
  • Collection of lounge invitation cards and registration of guests using the lounge;
  • Guide and escort passengers to the seating area if necessary;
  • Check that the food and beverages are promptly replenished to fully meet the consumption needs;
  • Attend to passenger’s enquiries including flight information;
  • Complete the access record, daily report, special promotion record and Customer Airlines Usage record;
  • Provide assistance to passengers in using the facilities of the business center like Wi-Fi, I-pad, massage chair etc;
  • Liaise with internal parties to provide well coordinate service to the guests;
  • Assist senior officer to ensure the janitors tidy up the chairs and tables and magazine racks promptly after use;
  • Set up the magazine rack with proper display of reading materials in adequate quantities;
  • Well check the quantity of F&B goods and groceries and report to senior officer.

 

Requirements:

  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Minimum 1 year experience in airport operations and lounge services field;
  • Customer-oriented with excellent communication and presentation skills;
  • Good command of spoken English and Cantonese, and Mandarin;
  • Proficiency in MS Excel, Word and Power Point;
  • Willing to take shift duties;
  • Immediate available is preferred 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Supervisor - Lounge & VIP Services

HAGSL/OP-LG/SPVR/HAG

Responsibilities:
  • Report to Manager - VIP Services for daily operation of lounge;
  • Liaise with existing suppliers / service partner for improvement areas;
  • Plan staff roster and real time deployment of lounge resource for the best interest Company;
  • Ensure the completion of monthly and weekly report and submit to Manager - VIP Services;
  • Respond to any fluctuation in demand of F&B goods and groceries; liaise with the contractors, and report to Manager - VIP Services;
  • Responsible for checking of invoices and purchase record prepared by contractors;
  • Assist in setting up and reviewing the service standardization;
  • Execute administrative projects as assigned by Manager - VIP Services;
  • Ensure frontline staffs to follow safety procedure and security requirements.
Requirements:
  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Possess minimum 4 years’ experience in airport operations and customer service field, preferably with at least 2 years in leadership skill position;
  • Customer-oriented with excellent communication and presentation skills;
  • Able to work independently under high pressure.
  • Good command of spoken English and Cantonese, and Mandarin;
  • Proficiency in MS Excel, Word and Power Point;
  • Willing to take shift duties.


With less experience will be considered as Customer Services Leader – Lounge & VIP Services.

 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Supervisor - Baggage Services

HAGSL/OP-BG/SPVR/HAG

Responsibilities:

• Update Customer Services Duty Manager immediately once major flight disruption / creeping delay develops and submit handling reports;
• Prepare the weekly & monthly report for management;
• Record timing of arrival baggage in order to achieve service standard;
• Fill up PIR form and create files in World Tracer System;
• Planning the roster for subordinates by weekly;
• Offer alternative solutions to settle baggage claims and render assistance to all passengers;
• Record irregularities on the Duty Report Card and refer it to Duty Supervisor for follow-up;
• Monitor subordinates to follow the safety guidelines.

Requirement:

• Form 5 graduate or above with at least 5 subjects passed in HKCEE, including English & Chinese or equivalent;
• Minimum 5 years' experience in airport operations with baggage services field, preferably with at least 2 years in leadership skill position ;
• Good telephone manner and passenger handling skills;
• Good command of spoken English and Cantonese, and Mandarin;
• Proficiency in MS Excel, Word and Power Point;
• Need to work shift duties;
• Able to work under pressure.

With less experience will be considered as Customer Services Leader – Baggage Services.

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.


Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Officer, Training

HAGSL/GA-TR/O/HAG

Job Responsibilities:

  • Prepare the training schedule for new joiner course and trainer arrangement;
  • Classroom Booking, Make Up Class arrangement;
  • Liaise with different department to arrange the new joiner briefing;
  • Conduct the Grooming Standard Briefing for new joiner;
  • Prepare the training materials for training course;
  • Marking exam paper, arrange the retest for new joiner;
  • Update the training record;
  • Update the training materials (e.g. PowerPoint, exam paper).

Requirement: 
  • Diploma or above (lower qualification but with more relevant working experience will be considered);
  • Minimum 2 years’ relevant working experiences;
  • Is determined and outgoing;
  • Mature personality and Customer-oriented;
  • Excellent inter-personal and presentation skills;
  • Good command of spoken English, Cantonese, and Mandarin;
  • Able to work independently under high pressure.
We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates. For interested parties, please send your full resume with availability, current and expected salary to General Affairs Manager, Hong Kong Aviation Ground Services Limited by email or send your full name and interested position by whatsapp at 9027 8119.

Please download and bring along the completed Employment Application Form after interview appointment has been made.

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

Supervisor (ICC)

HAGSL/OP-ICC/SPVR/HAG

Job duties & Responsibilities:

  • Monitor all passenger flights, airport, weather status
  • Handle all disruption flights and pre alert concerned station for necessary action
  • Work as a team with other departments in handling the disruption flights and  reduce the impact on passenger side and company lost
  • Discuss the protection plan with concern station & parties and pass all the information to concerned for necessary actions
  • Handle all reports of the disruption flight issue
  • Take a meeting with all concern party (Internal and External party) for disruption issue
  • Report to Duty Manager for all disruption flight issue and handling
  • Assist Duty Manager for any ad hoc project issue


Job Requirements:

  • Minimum of Grade E in 5 HKCEE subjects (including Level 2 or above in English & Chinese language) or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Minimum of 6 years work experience with at least 2 years supervisor level in airport area of customer service industry ( familiarize with Landside & Airside work flow)
  • Experience in ramp operation is an asset
  • Good command of both spoken and written English, Chinese and Mandarin
  • Strong analytical and interpersonal communication skills, problem solving and negotiation skill.
  • Detail-minded, patient and able to work under pressure
  • Overnight shift duty is required.
  • Analytical , flexible, decisive and with strong leadership
  • Proficiency in PC operation; Knowledge in Word, Excel and Power point

With less experience will be considered as Services Leader, ICC.

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

 

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Customer Services Duty Manager, Operations

HAGSL/OPS-CSDM/HAG

Responsibilities:
  • Monitoring daily operations and communicate with internal & external parties for any flight disruption and handling;
  • Responsible to lead and manage the frontline staffs to comply the company standards and requirement in all Operations area and ensure the required service standards are always delivered to the Customer;
  • Manage the frontline staff to handle “flow control” smoothly in all Operations area;
  • Update major flight disruption / creeping delay develops and submit handling reports;
  • Handle difficult situations on site and off site including delayed and overbooked Flights;
  • Handle real time customer complaints;
  • Monitor all frontline staffs to take safety briefing, services standard reminder and case sharing by daily;
  • Adhoc duties will be assigned by Management;

Requirement:
  • F.7 graduated or above with passes in Use of English and Chinese Language & Culture in HKASL or equivalent;
  • Possess minimum 6 years’ experience in airport operations and customer service field, preferably with at least 2 years in service leader or supervisory position;
  • Customer-oriented with excellent communication and presentation skills;
  • Good command of spoken English and Cantonese, and Mandarin;
  • Proficiency in MS Excel, Word and Power Point;
  • Able to work independently under high pressure;
  • Willing to take shift duties.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Officer, Resources Planning

HAGSL/GA-RP/O/HAG

Responsibilities:
  • Prepare and issue 1 or 2 days before roster and assignment task
  • Perform any roster re-arrangement which accords to the superior assignment
  • Assist to plan and issue the monthly roster
  • Arrange and reserve the check-in counter booking based on flight schedule and daily needs
  • Monitor the part time roster arranging pattern
  • Assist to Resources Planning Supervisor on weekly and monthly report or any ad-hoc project

Requirements:
  • Possess 1 year relevant working experience in airport operations and customer service field.
  • Good PC knowledge such as Excel, Word
  • Detail oriented, reliable, and good interpersonal skills
  • Can be independent to work and mature
  • Shift duty is required

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Customer Services Ambassador (Part-time) / 顧客服務大使 (兼職)

Responsibilities:
  • Assist to passenger to use self-check-in machine (CUSS) and self- bag drop system (SBD)
  • Monitoring the passenger flow control and help in the queuing areas
  • Escort the passenger to boarding gate on time when the flight start boarding
  • Answer to passenger’s enquiries
  • Assist passenger to take the shuttle bus in ramp area
  • Ad-hoc duties will be assigned by Superior.
Requirement:
  • Form 5 or above
  • No relevant experiences will also be considered
  • Communicate in English and Cantonese, and Mandarin
  • Customer Service oriented
  • Willing to take shift duties
  • Immediate available is preferred.

Working Location:

·         HK International Airport

Working time:

·         0600 – 2400, 9 hours per shift. At least 50 hours per month is required.

Salary:

·         $45 per hour, CNY period (from 06th Feb to 25th Feb ) is $55 per hour.

 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Supervisor, Resources Planning (On-Shift)

HAGSL/GA-RP/SPVR/HAG

Responsibilities:

  • Monitoring Real Time Rostering duty and 1 or 2 days before roster and assignment task;
  • Analysis and control manpower arrangement;
  • Handle Rostering report;
  • Admin work of the Resources planning Team (e.g. issue Team roster);
  • Communicate with other department about the manpower arrangement;
  • Issue and monitor Weekly / Monthly roster;
  • Counter booking arrangement;
  • Make sure the manpower arrangement is fit for company / airlines requirement;
  • Monitor the part time roster arranging pattern;
  • Assist on ad-hoc assigned by Superior.


Requirements:    

  • Completed Form 5 or above;
  • 5 years or above experience in aviation industry and preferred on roster monitoring;
  • Proficiency in spoken Cantonese, English and Mandarin;
  • Basic command of written Chinese and English;
  • Good computer literacy include Excel, MS Word;
  • Able to work under pressure and independently;
  • Detail oriented, reliable, and good interpersonal skills;
  • Shift duty is required.

 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

Head of Operations

Job Responsibilities:
  • Directly reports to General Manager;
  • Lead and motivate the operations department to achieve company’s goal and projects;
  • Monitor daily frontline operations management which is not limited on passenger, baggage, ticketing, lounge, Irregularity control center and ground operation services;
  • Monitor operational procedures and service culture to fulfill company policy and customer airlines standards;
  • Evaluate existing operation policy and standards, formulate relevant policy and standard to improve operational efficiency;
  • Maintain good relationship between Internal and external parties and create the right and positive environment to ensure teamwork and loyalty to the company;
  • Ensure safety working environment for staff;
  • Ensure daily operation complies with the Hong Kong laws and company legal advice;
  • Manage operations department, as problem solver and provide clear instructions on ad-hoc changes;
  • Assist to ad-hoc project on required.

Requirement:
  • Bachelor degree in Business Administration, Aviation Management or related discipline;
  • Minimum 10 years’ experience in aviation industry and at least 5 years in Management grade;
  • Strong knowledge on ground handling operations;
  • Excellent leadership and communication skills;
  • Good analytical and problem-solving skills with strong risk management sense;
  • Mature personality and customer-oriented;
  • Good command of written & spoken English, Cantonese, and Mandarin;
  • Able to work independently under high pressure.

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.







Officer, Services Control & Dispatch

HAGSL/OP-GOP/O/HAG

Job Responsibilities:
  • Monitor and control the daily operations of transport team, task assignment and vehicles management
  • Prepare full sets of transport operations documents
  • Perform departure and/or arrival flight monitoring
  • Assist Station Control Supervisors on the communications with all relevant operational parties, including parking bay assignment
  • Attend at Integrated Airport Centre (IAC) for the liaison with AAHK, CASL and PAPAS on the parking bay arrangement
  • Record all communication time log, service request and delivery time
  • Monitor, update and record the movement of Unit Control Device (“ULD”) of baggage handling
  • Communicate with HX Cargo team regarding the ULD circulation and damage reporting
  • Update FRCS and related flight operating reports on daily basis
  • Maintain good and clear records of all reports and documents
  • Administer office equipment and facilities and report faults to Supervisor
  • Attend training sessions, as and when required
  • Complete other assignments allocated by his / her superior

Requirement:
  • 5 passes in HKCEE / HKDSE New Senior Secondary Subject including Level 2 or above in English Language, or equivalent
  • Possess minimum 1 year relevant working experience in airport operations and customer service field
  • Able to work independently with strong sense of responsibility
  • Proficient in MS Office applications, sensitive to figures and detailed-minded
  • Well organized, willing to perform shift duty and overtime work
  • Good communication and interpersonal skills
  • Holder of valid HK Driving licence Class 1 and 2 is preferable
  • Strong analytical skill and able to meet tight schedule or deadline
  • Willing to take shift duties (include to overnight shift).

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

Assistant Officer, Human Resources (C&B team)

HAGSL/GA-HR/AO/HAG

Job Responsibilities:

  • Responsible for C&B functions including payroll calculation, staff movement, work injuries MPF administration, filing of tax returns;
  • Maintain employee data in HR System and ensure all records are up-to-date and accurate;
  • Prepare and maintain staff files, personal data, documents and employment-related letters;
  • Provide assistance to employee queries on C&B related matters;
  • Follow up the safety procedure at HR field;
  • Assist in ad hoc projects as assigned.
Requirement:

  • Degree in Human Resources Management or related discipline;
  • At least 1 years’ experience in all-rounded human resources functions;
  • Well versed in Employment Ordinance and other relevant regulations;
  • Detail oriented, reliable, proactive and fast learner;
  • Good communication and interpersonal skills;
  • Knowledge in HR system (People Soft) is preferred;
  • Proficiency in MS Office including Word, Excel and Chinese word processing;
  • Good command of spoken and written English and Chinese, Putonghua is required;
  • Immediate availability is highly preferred.

Supervisor, Operations Administration

HAGSL/OP-OPA/SVPR/HAG

Job Responsibilities:

  • Direct report to Head of Operations & Manager, Operations;
  • Provide administrative support to the Operations Department;
  • Handle minutes taking, reports, projects and internal documents as required;
  • Perform data analysis on operations, routine & ad-hoc projects and prepare consolidated reports for management;
  • Assist to draft Standard of Performance (SOP) for management and follow up the process in Operational flow;
  • Assist manager to execute daily operations to achieve the monthly and quarterly KPI results in the department;
  • Monitor and handle customer complaint case and prepare monthly report for the airlines meeting;
  • Coordinate appointments and meetings for management;
  • Assist to daily operations to ensure administrative needs are met efficiently;
  • Ad-hoc duties will be assigned by Superior.
Requirement:

  • Degree holder in Business / Accounting or related disciplines;
  • Minimum 5 years of administrative experience, previous experience in Aviation is preferred;
  • Good command of spoken and written English and Chinese, Putonghua is required;
  • Proficient in MS Office, especially in MS Excel and Powerpoint;
  • Detail oriented, reliable, and good interpersonal skills;
  • Strong analytical skill and can able to meet tight schedule or deadline.
  • Willing to perform shift duty (9 a.m. to 6 p.m.) including Saturday, Sundays and Public Holidays.

Officer, Administration (Ref : HAGSL/GA-ADM/O/HAG)

Ref : HAGSL/GA-ADM/O/HAG

Job Responsibilities:

  • Order and maintain stationary, equipment, uniform and other office supplies;
    Maintain staff leave record;
  • Handle and arrange incoming/outgoing fax and mails;
  • Other administrative supports;
  • Ensure to office environment to fulfil the safety guidelines;
  • Ad-hoc duites will be assigned by Suprior.

 

Requirement:

  • Diploma or above (lower qualification but with more relevant working experience will be considered);
  • Minimum 2 years’ relevant working experiences;
  • Good command of spoken and written English and Chinese, Putonghua is required;
  • Good PC knowledge such as Excel, Word, Power Point & Chinese Word Processing;
  • Proficiency in MS Office applications and Chinese Word Processing;
  • Detail oriented, reliable, and good interpersonal skills;
  • Strong analytical skill and able to meet tight schedule or deadline;
  • Immediately available is highly preferred.

Part-time Customer Service Officer (Airside) 顧客服務主任 (兼職)

Responsibilities:

  • Perform ground handling services at arrival gate;
  • Monitor and control the passenger flow and assist in the queuing areas, page passenger while the flight is nearly close;
  • Escort passenger to boarding gate when necessary;
  • Answer passenger’s enquiries;
  • Assist passenger at baggage reclaim belt in Custom Hall;
  • Assist any ad-hoc duties assigned by Superior.

 

Requirements:

  • Must be at least 18 years of age and have the right of abode in Hong Kong;
  • HKCEE / HKDSE or equivalent;
  • Good command in spoken English and Cantonese, and Mandarin;
  • Customer Service oriented and willing to take shift duties;
  • Experienced on aviation services is preferred;
  • Able to work regularly Mondays to Fridays (minimum 2-3 days per week, may require OT when necessary);
  • Immediate availability is highly preferred;
  • Please state your availability (No. of working days per week).

Working Location: HK International Airport

Working hours: From 0600 to 2400, 24 hours shift (around 7-9 hours per shift, included 1 hour meal break)

Hourly rate: $ 62/ per hours (plus overnight allowance)


主要職責:

  • 負責在抵港閘口為旅客提供顧客服務;
  • 人流管制;
  • 護送旅客準時到達登機閘口;
  • 解答旅客有關查詢;
  • 於行李輸送帶協助旅客;
  • 處理及完成主管所指派的工作。

 

入職要求:

  • 需年滿18歲和擁有香港居留權;
  • 或以上學歷相關經驗;
  • 良好廣東話,英語及普通話;
  • 有機場工作經驗經驗者會優先考慮;
  • 需輪班工作, 每星期至少可工作2至3日(包括星期一至五)
  • 可以在星期六、日及公眾假期工作者會優先考慮。

    工作地點: 香港國際機場

    工作時間: 0600 至2400,24小時輪班,每天工作約7至9小時(包1小時用膳時間)

    時薪:$62 ( 如在夜間工作會另加特別津貼)

Junior Designer (Ref : HAGSL/GA/Designer/HAG)

Ref : HAGSL/GA-ADM/O/HAG

Responsibilities:

  • Responsible for the design works of company promotional materials such as recruitment advertisements, catalogues, brochures, leaflets, banners, posters, newsletters, website banners, etc;
  • Handle regular promotion projects and ad hoc graphic design projects;
  • Follow through project from concept development, artwork design and production independently and within tight timeline;
  • Photo taking, editing and re-touching;
  • Coordinate with contractor for printing and set up in a cost-effective way.


Requirements:

  • Diploma holder or above in Graphic Design or related discipline;
  • 1-2 years' solid experience in graphic design,(fresh graduate will also be considered if talented);
  • Proficiency in Mac operation with excellent skills in Illustrator, Freehand, and Photoshop;
  • Creative, proactive, with a strong visual sense;
  • Detailed-oriented, self-motivated & good design sense;
  • Ability to work independently under pressure and within short timeframes;
  • Responsible with minimal supervision required;
  • Good command of spoken and written English and Chinese;
  • Immediate available is preferred;
  • Portfolio required.