Careers

Careers

on Thursday, 01 September 2016.

Content of Job Vacancies

We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates. For interested parties, please send your full resume with availability, current and expected salary to Hong Kong Aviation Ground Services Limited by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. (with position applying for and reference number quoted in the subject). We also welcome interested parties to send your full name and position of interest via WhatsApp at 90278119.

Please download and bring along the completed Employment Application Form after interview appointment has been made.

To understand more of our company and other vacancies, please visit our website at www.hagsl.com.

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

Customer Services Officer – Passenger Services

HAGSL/OP/CSO/HAG

Responsibilities:
  • Assist Supervisor, Customer Services immediately once major flight disruption / creeping delay develops and submit handling reports;
  • Perform ground handling services, including check-in, boarding gate and arrival duties;
  • Attend monthly meetings with supervisor for operational briefing and review the handling procedures;
  • Meet and assist VIPs on departure and arrival;
  • Assist desk duty for telex reading and phone enquiry.
Requirements:
  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Possess 1 year relevant working experience in airport operations and customer service field;
  • No relevant experiences will also be considered;
  • Good command of spoken English and Cantonese, and Mandarin;
  • Proficiency in PC operations, e.g. MS Excel and MS Word; 
  • Willing to take shift duties;
  • Immediate available is preferred.

 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Customer Services Officer - Ticketing & Information Services

HAGSL/OP-TK/HAG

Responsibilities:
  • Handle flight reservation and ticketing at airport counter
  • Provide information for customer needed, such as flights schedule, airfare, ticket conditions
  • Issue flight ticket and MCO
  • Respond to customer enquiries on frequent flyer programme;
  • Handle telephone calls for flight information enquiries;
  • Handle in / out e-mail relating to airport ticketing;
  • Handle flight protection and arrange all necessary documents as per ticketing sources;
  • Handle and consolidate daily cash / credit card receipts;
  • Prepare daily/ monthly sales report and other relevant monthly reports;
  • Assist to oversee the airport operations and monitoring GHA performance. 
Requirements:
  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Minimum 1 year relevant working experience;
  • Knowledge in airline ticketing & reservation system;
  • Good command of spoken Cantonese, Mandarin and English;
  • Tactful in handling customers, problem solving and interpersonal skills;
  • Familiar in computer applications (Excel);
  • Willing to take shift duties;
  • Immediate available is preferred.

 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Customer Services Officer - Baggage Services

AGSL/OP-BS/HAG

Responsibilities:
  • Play a key role in service recovery against passengers' problems with their baggage; 
  • Act as an ambassador to greet and assist arrival passengers;
  • Record timing of arrival baggage in order to achieve service standard;
  • Fill up PIR form and create files in World Tracer System;
  • Assist retagging and / or dispatching baggage for the next available flight;
  • Assist passengers in reclaiming their baggage in Customs Hall;
  • Trace missing baggage thoroughly;
  • Arrange delivery of mishandled bags to passenger promptly;
  • Offer alternative solutions to settle baggage claims and render assistance to all passengers;
  • Record irregularities on the Duty Report Card and refer it to Duty Supervisor for follow-up.
Requirements:
  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Minimum 1 year experience in airport operations and baggage services field;
  • Customer-oriented with excellent communication and presentation skills;
  • Good command of spoken English and Cantonese, and Mandarin;
  • Proficiency in MS Excel, Word and Power Point;
  • Willing to take shift duties;
  • Immediate available is preferred.

 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Customer Services Officer - Lounge & VIP Services

HAGSL/OP-LG/HAG

Responsibilities:
  • Meet and greet Service in HX lounge;
  • Provide “greet and welcome” service to passengers at the reception counter and entrance area;
  • Collection of lounge invitation cards and registration of guests using the lounge;
  • Guide and escort passengers to the seating area if necessary;
  • Check that the food and beverages are promptly replenished to fully meet the consumption needs;
  • Attend to passenger’s enquiries including flight information;
  • Complete the access record, daily report, special promotion record and Customer Airlines Usage record;
  • Provide assistance to passengers in using the facilities of the business center like Wi-Fi, I-pad, massage chair etc;
  • Liaise with internal parties to provide well coordinate service to the guests;
  • Assist senior officer to ensure the janitors tidy up the chairs and tables and magazine racks promptly after use;
  • Set up the magazine rack with proper display of reading materials in adequate quantities;
  • Well check the quantity of F&B goods and groceries and report to senior officer.

 

Requirements:

  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Minimum 1 year experience in airport operations and lounge services field;
  • Customer-oriented with excellent communication and presentation skills;
  • Good command of spoken English and Cantonese, and Mandarin;
  • Proficiency in MS Excel, Word and Power Point;
  • Willing to take shift duties;
  • Immediate available is preferred 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

機場服務操作員

HAGSL/OP/ASO/HAG

職責; 
  • 提供準時及優質的輪椅服務;
  • 接送旅客前往指定的機場區域;
  • 負責搬運旅客的行李及值機櫃枱用品;
  • 協助行政部門處理日常事務
入職條件:
  • 中三程度或以上,具機場工作經驗者會優先考慮
  • 良好廣東話,略懂英語及普通話
  • 具一般中文,英文書寫技巧
  • 可即時上班會優先考慮
工作時間︰需24小時輪班工作

薪酬及福利 : 
  • 基本五天工作
  • 薪酬可達$13,000 (需6天工作)
  • 員工機票優惠 (包括家屬)
  • 11天有薪年假
  • 12天法定假期
  • 醫療保障
  • 牙科保健

工作地點:香港國際機場

*居住東涌或大嶼山區之應徵者優先考慮。

有意應徵者,請將個人履歷並註明要求待遇及可到職日期,電郵至 This email address is being protected from spambots. You need JavaScript enabled to view it. 或致電 9027 8119 人力資源部 - 劉小姐預約面試。

(申請人所提供的資料絕對保密,並只作招聘有關的用途。)

 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Supervisor (Irregularity Control Center)

HAGSL/OP-ICC/SPVR/HAG

Job duties & Responsibilities:

  • Monitor all passenger flights, airport, weather status
  • Handle all disruption flights and pre alert concerned station for necessary action
  • Work as a team with other departments in handling the disruption flights and  reduce the impact on passenger side and company lost
  • Discuss the protection plan with concern station & parties and pass all the information to concerned for necessary actions
  • Handle all reports of the disruption flight issue
  • Take a meeting with all concern party (Internal and External party) for disruption issue
  • Report to Duty Manager for all disruption flight issue and handling
  • Assist Duty Manager for any ad hoc project issue


Job Requirements:

  • Minimum of Grade E in 5 HKCEE subjects (including Level 2 or above in English & Chinese language) or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Minimum of 6 years work experience with at least 2 years supervisor level in airport area of customer service industry ( familiarize with Landside & Airside work flow)
  • Experience in ramp operation is an asset
  • Good command of both spoken and written English, Chinese and Mandarin
  • Strong analytical and interpersonal communication skills, problem solving and negotiation skill.
  • Detail-minded, patient and able to work under pressure
  • Overnight shift duty is required.
  • Analytical , flexible, decisive and with strong leadership
  • Proficiency in PC operation; Knowledge in Word, Excel and Power point

With less experience will be considered as Services Leader, ICC.

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

 

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Officer, HR & Admin (Support Services)

HAGSL/GA- HR&Admin/SSO/HAG

Job Responsibilities:
  • Maintain frontline staff leave record and performance record;
  • Prepare and record OT summary of frontline staff in daily;
  • Provide office administrative support for Operations Department;
  • Assist in regular reporting, policy planning & review for management;
  • Ensure to office environment to fulfill the safety guidelines;
  • Assist any ad hoc tasks assigned by management.

 

Requirement:

  • Diploma or above (lower qualification but with more relevant working experience will be considered);
  • Minimum 1 years’ relevant working experiences;
  • Good command of spoken and written English and Chinese, Putonghua is required;
  • Good PC knowledge such as Excel, Word, Power Point & Chinese Word Processing;
  • Proficiency in MS Office applications and Chinese Word Processing;
  • Detail oriented, reliable, and good interpersonal skills;
  • Strong analytical skill and able to meet tight schedule or deadline.
  • Immediate available is highly preferred.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Customer Services Duty Manager, Operations

HAGSL/OPS-CSDM/HAG

Responsibilities:
  • Monitoring daily operations and communicate with internal & external parties for any flight disruption and handling;
  • Responsible to lead and manage the frontline staffs to comply the company standards and requirement in all Operations area and ensure the required service standards are always delivered to the Customer;
  • Manage the frontline staff to handle “flow control” smoothly in all Operations area;
  • Update major flight disruption / creeping delay develops and submit handling reports;
  • Handle difficult situations on site and off site including delayed and overbooked Flights;
  • Handle real time customer complaints;
  • Monitor all frontline staffs to take safety briefing, services standard reminder and case sharing by daily;
  • Adhoc duties will be assigned by Management;

Requirement:
  • F.7 graduated or above with passes in Use of English and Chinese Language & Culture in HKASL or equivalent;
  • Possess minimum 6 years’ experience in airport operations and customer service field, preferably with at least 2 years in service leader or supervisory position;
  • Customer-oriented with excellent communication and presentation skills;
  • Good command of spoken English and Cantonese, and Mandarin;
  • Proficiency in MS Excel, Word and Power Point;
  • Able to work independently under high pressure;
  • Willing to take shift duties.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119