Careers

Careers

on Thursday, 01 September 2016.

Content of Job Vacancies

We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates. For interested parties, please send your full resume with availability, current and expected salary to Hong Kong Aviation Ground Services Limited by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. (with position applying for and reference number quoted in the subject). We also welcome interested parties to send your full name and position of interest via WhatsApp at 90278119.

Please download and bring along the completed Employment Application Form after interview appointment has been made.

To understand more of our company and other vacancies, please visit our website at www.hagsl.com.

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

Customer Services Officer – Passenger Services

HAGSL/OP/CSO/HAG

Responsibilities:
  • Assist Supervisor, Customer Services immediately once major flight disruption / creeping delay develops and submit handling reports;
  • Perform ground handling services, including check-in, boarding gate and arrival duties;
  • Attend monthly meetings with supervisor for operational briefing and review the handling procedures;
  • Meet and assist VIPs on departure and arrival;
  • Assist desk duty for telex reading and phone enquiry.
Requirements:
  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Possess 1 year relevant working experience in airport operations and customer service field;
  • No relevant experiences will also be considered;
  • Good command of spoken English and Cantonese, and Mandarin;
  • Proficiency in PC operations, e.g. MS Excel and MS Word; 
  • Willing to take shift duties;
  • Immediate available is preferred.

 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Customer Services Supervisor – Passenger Services

HAGSL/OP/SVPR/HAG

Responsibilities:
  • Supervise airport Landside and Airside passenger services functions
  • Update Customer Services Duty Manager immediately once major flight disruption / creeping delay and submits handling reports
  • Handle situations on site and off site including delayed and overbooked flights
  • Handle real time customer complaints
  • Execute administrative projects as assigned by Customer Services Duty Manager
  • Meet and assist VIPs on departure and arrival as and when necessary

Requirements:
  • Minimum of Grade E in 5 HKCEE subjects (including Level 2 or above in English & Chinese language) or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent
  • Possess minimum 5 years' experience in airport operations and customer service field with at least 2 years preferably at a service leader or supervisory position
  • Able to work independently under high pressure
  • Customer-oriented with excellent communication and presentation skills;
  • Good command of spoken English, Cantonese and Mandarin;
  • Proficient in MS Excel, Word and Power Point;
  • Willing to take shift duties.

With less experience will be considered as Customer Services Leader – Passenger Services.

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Customer Services Officer - Ticketing & Information Services

HAGSL/OP-TK/HAG

Responsibilities:
  • Handle flight reservation and ticketing at airport counter
  • Provide information for customer needed, such as flights schedule, airfare, ticket conditions
  • Issue flight ticket and MCO
  • Respond to customer enquiries on frequent flyer programme;
  • Handle telephone calls for flight information enquiries;
  • Handle in / out e-mail relating to airport ticketing;
  • Handle flight protection and arrange all necessary documents as per ticketing sources;
  • Handle and consolidate daily cash / credit card receipts;
  • Prepare daily/ monthly sales report and other relevant monthly reports;
  • Assist to oversee the airport operations and monitoring GHA performance. 
Requirements:
  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Minimum 1 year relevant working experience;
  • Knowledge in airline ticketing & reservation system;
  • Good command of spoken Cantonese, Mandarin and English;
  • Tactful in handling customers, problem solving and interpersonal skills;
  • Familiar in computer applications (Excel);
  • Willing to take shift duties;
  • Immediate available is preferred.

 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Supervisor – Ticketing & Information Services

HAGSL/OP-TK/SVPR/HAG

Job Responsibilities: 
  • Monitor & Handle flight reservation and ticketing at airport counter
  • Provide information for customer needed, such as flights schedule, airfare, ticket conditions
  • Prepare weekly & monthly report for management
  • Respond to customer enquiries on frequent flyer programme
  • Handle telephone calls for flight information enquiries
  • Handle in / out e-mail relating to airport ticketing
  • Handle flight protection and arrange all necessary documents as per ticketing sources
  • Follow up the company safety policy
Requirement: 
  • Minimum of Grade E in 5 HKCEE subjects (including Level 2 or above in English & Chinese language) or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent
  • Possess minimum 4 years’ experience in airport operations and customer service field, preferably with at least 2 years in leadership skill position
  • Knowledge in airline ticketing & reservation system
  • Good telephone manner and passenger handling skills
  • Good command of spoken English and Cantonese, and Mandarin
  • Proficiency in MS Excel, Word and Power Point
  • Willing to work on shift & overtime
  • Able to work under pressure


With less experience will be considered as Customer Services Leader – Ticketing & Information Services.

 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Customer Services Officer - Baggage Services

AGSL/OP-BS/HAG

Responsibilities:
  • Play a key role in service recovery against passengers' problems with their baggage; 
  • Act as an ambassador to greet and assist arrival passengers;
  • Record timing of arrival baggage in order to achieve service standard;
  • Fill up PIR form and create files in World Tracer System;
  • Assist retagging and / or dispatching baggage for the next available flight;
  • Assist passengers in reclaiming their baggage in Customs Hall;
  • Trace missing baggage thoroughly;
  • Arrange delivery of mishandled bags to passenger promptly;
  • Offer alternative solutions to settle baggage claims and render assistance to all passengers;
  • Record irregularities on the Duty Report Card and refer it to Duty Supervisor for follow-up.
Requirements:
  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Minimum 1 year experience in airport operations and baggage services field;
  • Customer-oriented with excellent communication and presentation skills;
  • Good command of spoken English and Cantonese, and Mandarin;
  • Proficiency in MS Excel, Word and Power Point;
  • Willing to take shift duties;
  • Immediate available is preferred.

 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Customer Services Officer - Lounge & VIP Services

HAGSL/OP-LG/HAG

Responsibilities:
  • Meet and greet Service in HX lounge;
  • Provide “greet and welcome” service to passengers at the reception counter and entrance area;
  • Collection of lounge invitation cards and registration of guests using the lounge;
  • Guide and escort passengers to the seating area if necessary;
  • Check that the food and beverages are promptly replenished to fully meet the consumption needs;
  • Attend to passenger’s enquiries including flight information;
  • Complete the access record, daily report, special promotion record and Customer Airlines Usage record;
  • Provide assistance to passengers in using the facilities of the business center like Wi-Fi, I-pad, massage chair etc;
  • Liaise with internal parties to provide well coordinate service to the guests;
  • Assist senior officer to ensure the janitors tidy up the chairs and tables and magazine racks promptly after use;
  • Set up the magazine rack with proper display of reading materials in adequate quantities;
  • Well check the quantity of F&B goods and groceries and report to senior officer.

 

Requirements:

  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Minimum 1 year experience in airport operations and lounge services field;
  • Customer-oriented with excellent communication and presentation skills;
  • Good command of spoken English and Cantonese, and Mandarin;
  • Proficiency in MS Excel, Word and Power Point;
  • Willing to take shift duties;
  • Immediate available is preferred 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Supervisor - Lounge & VIP Services

HAGSL/OP-LG/SPVR/HAG

Responsibilities:
  • Report to Manager - VIP Services for daily operation of lounge;
  • Liaise with existing suppliers / service partner for improvement areas;
  • Plan staff roster and real time deployment of lounge resource for the best interest Company;
  • Ensure the completion of monthly and weekly report and submit to Manager - VIP Services;
  • Respond to any fluctuation in demand of F&B goods and groceries; liaise with the contractors, and report to Manager - VIP Services;
  • Responsible for checking of invoices and purchase record prepared by contractors;
  • Assist in setting up and reviewing the service standardization;
  • Execute administrative projects as assigned by Manager - VIP Services;
  • Ensure frontline staffs to follow safety procedure and security requirements.
Requirements:
  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Possess minimum 4 years’ experience in airport operations and customer service field, preferably with at least 2 years in leadership skill position;
  • Customer-oriented with excellent communication and presentation skills;
  • Able to work independently under high pressure.
  • Good command of spoken English and Cantonese, and Mandarin;
  • Proficiency in MS Excel, Word and Power Point;
  • Willing to take shift duties.


With less experience will be considered as Customer Services Leader – Lounge & VIP Services.

 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Supervisor - Baggage Services

HAGSL/OP-BG/SPVR/HAG

Responsibilities:

• Update Customer Services Duty Manager immediately once major flight disruption / creeping delay develops and submit handling reports;
• Prepare the weekly & monthly report for management;
• Record timing of arrival baggage in order to achieve service standard;
• Fill up PIR form and create files in World Tracer System;
• Planning the roster for subordinates by weekly;
• Offer alternative solutions to settle baggage claims and render assistance to all passengers;
• Record irregularities on the Duty Report Card and refer it to Duty Supervisor for follow-up;
• Monitor subordinates to follow the safety guidelines.

Requirement:

• Form 5 graduate or above with at least 5 subjects passed in HKCEE, including English & Chinese or equivalent;
• Minimum 5 years' experience in airport operations with baggage services field, preferably with at least 2 years in leadership skill position ;
• Good telephone manner and passenger handling skills;
• Good command of spoken English and Cantonese, and Mandarin;
• Proficiency in MS Excel, Word and Power Point;
• Need to work shift duties;
• Able to work under pressure.

With less experience will be considered as Customer Services Leader – Baggage Services.

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.


Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Officer, Training

HAGSL/GA-TR/O/HAG

Job Responsibilities:

  • Prepare the training schedule for new joiner course and trainer arrangement;
  • Classroom Booking, Make Up Class arrangement;
  • Liaise with different department to arrange the new joiner briefing;
  • Conduct the Grooming Standard Briefing for new joiner;
  • Prepare the training materials for training course;
  • Marking exam paper, arrange the retest for new joiner;
  • Update the training record;
  • Update the training materials (e.g. PowerPoint, exam paper).

Requirement: 
  • Diploma or above (lower qualification but with more relevant working experience will be considered);
  • Minimum 2 years’ relevant working experiences;
  • Is determined and outgoing;
  • Mature personality and Customer-oriented;
  • Excellent inter-personal and presentation skills;
  • Good command of spoken English, Cantonese, and Mandarin;
  • Able to work independently under high pressure.
We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates. For interested parties, please send your full resume with availability, current and expected salary to General Affairs Manager, Hong Kong Aviation Ground Services Limited by email or send your full name and interested position by whatsapp at 9027 8119.

Please download and bring along the completed Employment Application Form after interview appointment has been made.

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

Supervisor (ICC)

HAGSL/OP-ICC/SPVR/HAG

Job duties & Responsibilities:

  • Monitor all passenger flights, airport, weather status
  • Handle all disruption flights and pre alert concerned station for necessary action
  • Work as a team with other departments in handling the disruption flights and  reduce the impact on passenger side and company lost
  • Discuss the protection plan with concern station & parties and pass all the information to concerned for necessary actions
  • Handle all reports of the disruption flight issue
  • Take a meeting with all concern party (Internal and External party) for disruption issue
  • Report to Duty Manager for all disruption flight issue and handling
  • Assist Duty Manager for any ad hoc project issue


Job Requirements:

  • Minimum of Grade E in 5 HKCEE subjects (including Level 2 or above in English & Chinese language) or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Minimum of 6 years work experience with at least 2 years supervisor level in airport area of customer service industry ( familiarize with Landside & Airside work flow)
  • Experience in ramp operation is an asset
  • Good command of both spoken and written English, Chinese and Mandarin
  • Strong analytical and interpersonal communication skills, problem solving and negotiation skill.
  • Detail-minded, patient and able to work under pressure
  • Overnight shift duty is required.
  • Analytical , flexible, decisive and with strong leadership
  • Proficiency in PC operation; Knowledge in Word, Excel and Power point

With less experience will be considered as Services Leader, ICC.

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

 

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Customer Services Duty Manager, Operations

HAGSL/OPS-CSDM/HAG

Responsibilities:
  • Supervise landside and airside passenger services functions and liaise closely with concern departments to ensure the required service standards are always delivered;
  • Update major flight disruption / creeping delay develops and submit handling reports;
  • Handle difficult situations on site and off site including delayed and overbooked Flights;
  • Handle real time customer complaints;
  • Execute administrative projects as assigned by Superior;
  • Monitor all frontline staffs to take safety briefing and case sharing by daily;
  • Assist VIPs on departure and arrival as and when necessary.

Requirement:
  • F.7 graduated or above with passes in Use of English and Chinese Language & Culture in HKASL or equivalent;
  • Possess minimum 6 years’ experience in airport operations and customer service field, preferably with at least 2 years in service leader or supervisory position;
  • Customer-oriented with excellent communication and presentation skills;
  • Good command of spoken English and Cantonese, and Mandarin;
  • Proficiency in MS Excel, Word and Power Point;
  • Able to work independently under high pressure;
  • Willing to take shift duties.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Officer, Resources Planning

HAGSL/GA-RP/O/HAG

Responsibilities:
  • Prepare and issue 1 or 2 days before roster and assignment task
  • Perform any roster re-arrangement which accords to the superior assignment
  • Assist to plan and issue the monthly roster
  • Arrange and reserve the check-in counter booking based on flight schedule and daily needs
  • Monitor the part time roster arranging pattern
  • Assist to Resources Planning Supervisor on weekly and monthly report or any ad-hoc project

Requirements:
  • Possess 1 year relevant working experience in airport operations and customer service field.
  • Good PC knowledge such as Excel, Word
  • Detail oriented, reliable, and good interpersonal skills
  • Can be independent to work and mature
  • Shift duty is required

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Customer Services Ambassador (Part-time) / 顧客服務大使 (兼職)

Responsibilities:
  • Assist to passenger to use self-check-in machine (CUSS) and self- bag drop system (SBD)
  • Monitoring the passenger flow control and help in the queuing areas
  • Escort the passenger to boarding gate on time when the flight start boarding
  • Answer to passenger’s enquiries
  • Assist passenger to take the shuttle bus in ramp area
  • Ad-hoc duties will be assigned by Superior.
Requirement:
  • Form 5 or above
  • No relevant experiences will also be considered
  • Communicate in English and Cantonese, and Mandarin
  • Customer Service oriented
  • Willing to take shift duties
  • Immediate available is preferred.

Working Location:

·         HK International Airport

Working time:

·         0600 – 2400, 9 hours per shift. At least 50 hours per month is required.

Salary:

·         $45 per hour, CNY period (from 06th Feb to 25th Feb ) is $55 per hour.

 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

E-Mail

This email address is being protected from spambots. You need JavaScript enabled to view it.

Whatsapp

90278119

Supervisor, Resources Planning (On-Shift)

HAGSL/GA-RP/SPVR/HAG

Responsibilities:

  • Monitoring Real Time Rostering duty and 1 or 2 days before roster and assignment task;
  • Analysis and control manpower arrangement;
  • Handle Rostering report;
  • Admin work of the Resources planning Team (e.g. issue Team roster);
  • Communicate with other department about the manpower arrangement;
  • Issue and monitor Weekly / Monthly roster;
  • Counter booking arrangement;
  • Make sure the manpower arrangement is fit for company / airlines requirement;
  • Monitor the part time roster arranging pattern;
  • Assist on ad-hoc assigned by Superior.


Requirements:    

  • Completed Form 5 or above;
  • 5 years or above experience in aviation industry and preferred on roster monitoring;
  • Proficiency in spoken Cantonese, English and Mandarin;
  • Basic command of written Chinese and English;
  • Good computer literacy include Excel, MS Word;
  • Able to work under pressure and independently;
  • Detail oriented, reliable, and good interpersonal skills;
  • Shift duty is required.

 

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

Head of Operations

Job Responsibilities:
  • Directly reports to General Manager;
  • Lead and motivate the operations department to achieve company’s goal and projects;
  • Monitor daily frontline operations management which is not limited on passenger, baggage, ticketing, lounge, Irregularity control center and ground operation services;
  • Monitor operational procedures and service culture to fulfill company policy and customer airlines standards;
  • Evaluate existing operation policy and standards, formulate relevant policy and standard to improve operational efficiency;
  • Maintain good relationship between Internal and external parties and create the right and positive environment to ensure teamwork and loyalty to the company;
  • Ensure safety working environment for staff;
  • Ensure daily operation complies with the Hong Kong laws and company legal advice;
  • Manage operations department, as problem solver and provide clear instructions on ad-hoc changes;
  • Assist to ad-hoc project on required.

Requirement:
  • Bachelor degree in Business Administration, Aviation Management or related discipline;
  • Minimum 10 years’ experience in aviation industry and at least 5 years in Management grade;
  • Strong knowledge on ground handling operations;
  • Excellent leadership and communication skills;
  • Good analytical and problem-solving skills with strong risk management sense;
  • Mature personality and customer-oriented;
  • Good command of written & spoken English, Cantonese, and Mandarin;
  • Able to work independently under high pressure.

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.